I am trying to trigger an email approval for a service request.
I set the values in the following file:
But it seems that the real desicion point whether to auto-approve or to set status to pending and send an email to the approvers it in the folloing method:
Service / Provisioning / StateMachines / ServiceProvisionRequestApproval / validate_request
But the validate_request method is only a placeholder with no implementation.
I am missing something? Do I need to write ruby code to make use of the approver workflow?
Is there a simpler way of doing this using tags?
Thank you a lot for any inputs.