I’ve probably missed something really simple here, but hoping you can help. I have created a catalog bundle and set the default approval method to manual.
My “self-service” users can create requests perfectly, but no e-mail is ever sent to an approver or administrator. I have checked the e-mail configuration and sent a test e-mail and this is working perfectly, so something in my configuration must be wrong.
I tried setting valid “to_email_address” and “from_email_address” addresses in a copied instance of /Service/Provisioning/Email/ServiceTemplateProvisionRequest_Pending but no e-mail was sent so I presume this is the wrong place in the Automate model to set them for a Catalog Bundle?
If anyone could help me figure this out it would really speed me along!