Example: How To Fix "No Ordering Dialog is available" Error After Importing a Service Dialog

Sharing a how-to to address a frequent issue I’ve run into.

After exporting a service dialog from one environment and importing it into another, I sometimes am unable to launch the newly imported service dialog. Example below, I wish to order a vm in Azure:

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But when I click on “Order” I am presented with a warning banner stating: “No Ordering Dialog is available”:

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There is a related note in the docs on playbook service items, which got me on the right track, but nothing about regular service items. It’s super easy to fix. Here’s what you do:

  1. Go to Services --> Catalogs --> Catalog Items and tick the box next to the Catalog item that is giving you trouble:

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  1. Choose Configuration --> Edit Selected Item.
  2. This displays the configuration selections for that catalog item. Here’s where you’ll see the problem. Have a look at Dialog in the screenshot below. It says <No Dialog>.

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  1. Simply select the necessary dialog from the dropdown, save your changes, and viola your problem should be fixed.
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