Not receiving email alerts for some conditions


#1

Hi,

I’m having some issues with email alerts.
In Control>explorer I have set up a few alert profiles to send me emails when certain things happen, such as a VM being powered on, provisioned or retired. Formost of these things I am receiving the emails no problem, however there are a few where I have been unable to receive any emails at all

  • Hardware reconfigured: I don’t receive any emails for alerts in the Hardware reconfigured category (ie changes to VM CPU or RAM)
  • VM retirement: I’m not receiving any notifications at all relating to the retirement of a VM. I’m trying to make it so that I receive an alert (set in control > explorer) and a long form email (set in Automation > Automate > Explorer then [Domain] > Infrastructure).

Could someone help me figure out where I am going wrong please?
Thanks