Console Connections unreliable for with vSphere provider

Support
#1

I’ve installed the webmks components as per the documentation to enable that functionality from the Access menu, however, what I’m seeing is that intermittently (frequently?) , the connection is never made and the browser just shows a black or white blank screen with “Connecting” in the status bar.

I’ve been suggesting my users install VMRC and use the VMRC Console button, but a lot of the time, the menu is unavailable with the message “VM VMRC Console error: remote console require login credentials”.

When VMRC does launch, it always connects successfully.

Any suggestions on how to address either of these issues?

#2

Hello,

What version of your vSphere and what version of your MIQ installation?

#3

Currently using VCSA 6.5 for the vSphere, though all of my hosts are still running ESXi 6.0.

ManageIQ is on Ivanchuck-7.

#4

Hello, I had this same problem, but after upgrading the ESXi hosts to version 6.7.0, this problem never occurred again.

#5

That’s great news. 6.7 upgrades are on my roadmap for the near future, this will give me some incentive to prioritize that in hopes to get a similar result.

#6

Okay! I recommend that you do a testing environment and good luck!