Create Catalog Item Failed

Hello guys,

I got an issue, i would like to know if someone had it before, i find nothing like me.
Since few days i deployed a cluster manageiq under jansa-4. Everything it’s fine, i added some provider, collect metrics, import the datastore.

I tried to import my dialogs too but without succes, i think its because i export them from an appliance on Morpheus-1. It’s not the issue, i recreate them in my cluster and once i tried to create a catalog item i got an error when i selected the template vm : “Error requesting data from server”

I was surprised because everything work well i can collect information and data from my provider. I go through log in my ui-pod and i saw a Warn and not an Error telling me :

Session object size of 285KB exceeds threshold of 100KB

And all variables and there sizes (of the template i suppose)

But with the OVF appliance it’s working well i never had an error like that. I would like to know how solve this issue it’s pretty urgent and i can’t rebuild or modify a lot my template.

Thanks
Grégoire

I go through every interesting pod look at log files evm.log and automation.log but nothing seems to be my error, i got some but these are not corresponding with my errors and dates.

It’s the first time i use ManageIQ under Openshift if someone know how troubleshooting i’m glade to hear how do that correctly.

this issue it’s only on VMware, i can create a catalog Item for openstack for example. I tried to delete and add again my provider but nothing change

New update : i’ve added i new VMware provider a lot smaller than the first one and there is no issue about selection or the creation of it. I will try the deploiement then.

Finally i saw something :

[Mon Mar 07 15:53:21.527902 2022] [proxy_http:error] [pid 25:tid 139635409803008] (70007)The timeout specified has expired: [client 1.1.1.1:11111] AH01102: error reading status line from remote server ui:3000, referer: https://my.cluster.manageiq/catalog/explorer
[Mon Mar 07 15:53:21.528028 2022] [proxy:error] [pid 25:tid 139635409803008] [client 1.1.1.1:11111] AH00898: Error reading from remote server returned by /miq_request/prov_field_changed/, referer: https://my.cluster.manageiq/catalog/explorer
[Mon Mar 07 15:53:21.527902 2022] [proxy_http:error] [pid 25:tid 139635409803008] (70007)The timeout specified has expired: [client 1.1.1.1:11111] AH01102: error reading status line from remote server ui:3000, referer: https://my.cluster.manageiq/catalog/explorer
[Mon Mar 07 15:53:21.528028 2022] [proxy:error] [pid 25:tid 139635409803008] [client 1.1.1.1:11111] AH00898: Error reading from remote server returned by /miq_request/prov_field_changed/, referer: https://my.cluster.manageiq/catalog/explorer

This error came when i tried to set my catalog item. So i supposed by adding more time manageiq could receive the data to select the right template.

there is an other place to change it than /etc/httpd/conf.d/application.conf ?

But this not solve my issue.

I keep investigate

Greg

So this morning the issue has been solve by itself. So i supposed it’s due to a huge charge on the cluster or something like that.

I let this ticket if someone had the same issue and finded the real reason of it.

Greg