Issues with get data from Openstack

I am trying to get data from Openstack but cannot sync it fully. I can see instances and images separately but not in dashboard. Also I cannot provision new instances.

3

Hi,
Strange i got the same issue and less i got only “Cloud Volumes” i use the openstack with V2
Did you solve this issue ?
If i try with the keystone V3 i can’ t validate the login/password
Regards
Bruno

@agrare Does this sound familiar to you?

If you can see the instances in the list of all instances but not on the provider dashboard it sounds like they are archived. Can you confirm this by going to the and selectors on the left side?

If that’s the case it sounds like maybe some permissions changed that cause you to no longer receive those objects, leading MIQ refresh to think they are deleted.

@aufi have you seen this before?

Yes you are @agrare it shows that the instances are archived , even for those which I am using now.


But not all images are archived

But still I cannot see any images in dashboard

I cannot even see the networks details in dashboard

It looks data cannot be loaded from OpenStack, I’d suggest switch to table view on the provider page and check refresh and authentication status (maybe evm.log file too for more information on possible error).

There is some error here

Sorry for long delay in response and thanks for providing the provider page screenshot. There is refresh error probably related to connected InfraManager most likely Images. That prevents refresh form being finished, so some inventory is not visible.

Adding recommended steps and questions below:

Is there a connected InfraManager (a provider under Compute - Infra which was selected when the Cloud provider was being added)? If yes, does the error occur if the Infra provider is disconnected from the Cloud provider (edit the Cloud provider to do that))?

For better understanding of the problem, could you provide informations on

  • what OpenStack (distribution&version) is used
  • could you provide the refresh error from evm.log file? (lines around error which includes the same message as visible in UI - unknown attribute cloud_tenant_ids)