Hi, after migrating to jansa ManageIQ seem to be unable to send notifications email (service provisioning, approval, retirement ecc)
Email test from the settings page works fine
Digging in the log I found this:
[----] I, [2020-09-28T17:48:26.177798 #6725:2ad460e8795c] INFO -- : MIQ(GenericMailer#set_mailer_smtp) Mailer settings: {:address=>"mail.apra.it", :port=>"25", :domain=>"apra.it", :authentication=>nil, :user_name=>nil, :enable_starttls_auto=>true, :openssl_verify_mode=>"none"}
[----] I, [2020-09-28T17:48:26.177965 #6725:2ad460e8795c] INFO -- : MIQ(GenericMailer#prepare_generic_email) options: {:to=>"miqadmin@apra.it", :from=>"manageiq@apra.it", :cc=>"", :bcc=>"", :subject=>"Request ID 2133 - Service Request received from c.mammoli@apra.it was Approved.", :content_type=>nil, :body=>"Approver,<br/><br/>Service Request received from c.mammoli@apra.it was Approved.<br/><br/>Approvers reason : Auto-Approved<br/><br/>To view this Request go to : <a href=https://srvmiq.apra.it/miq_request/show/2133>https://srvmiq.apra.it/miq_request/show/2133</a><br/><br/> Thank you,<br/> Virtualization Infrastructure Team", :sent_on=>2020-09-28 17:48:26 +0200, :attachment=>[]}
[----] E, [2020-09-28T17:48:26.179280 #6725:2ad460e8795c] ERROR -- : MIQ(GenericMailer.deliver) method: automation_notification options: {:to=>"miqadmin@apra.it", :from=>"manageiq@apra.it", :cc=>"", :bcc=>"", :subject=>"Request ID 2133 - Service Request received from c.mammoli@apra.it was Approved.", :content_type=>nil, :body=>"Approver,<br/><br/>Service Request received from c.mammoli@apra.it was Approved.<br/><br/>Approvers reason : Auto-Approved<br/><br/>To view this Request go to : <a href=https://srvmiq.apra.it/miq_request/show/2133>https://srvmiq.apra.it/miq_request/show/2133</a><br/><br/> Thank you,<br/> Virtualization Infrastructure Team", :sent_on=>2020-09-28 17:48:26 +0200, :attachment=>[]} **delivery-error Missing template generic_mailer/automation_notification with "mailer". Searched in:
* generic_mailer
Any idea??