Refresh cloud provider fail

I installed the stable version of manageiq, and added openstack as a cloud provider, the credential section was good and did’n have a problem. but when I want to refresh relationship and powerstate to get detailes of my provider, I get error.
the details of log is:

ERROR -- : excon.error     #<Excon::Errors::SocketError: SSL_connect returned=1 errno=0     state=SSLv2/v3 read server hello A: unknown protocol (OpenSSL::SSL::SSLError)>

[----] E, [2016-06-05T06:12:43.074879 #9469:e1f988] ERROR -- : excon.error           #<Excon::Errors::Forbidden: Expected([200, 204]) <=> Actual(403 Forbidden)
:body          => "<html><h1>Forbidden</h1><p>Access was denied to this resource.   </p></html>"
  :headers       => {
 "Content-Length" => "73"
"Content-Type"   => "text/html; charset=UTF-8"
"Date"           => "Sun, 05 Jun 2016 10:12:42 GMT"
"X-Trans-Id"     => "tx7082add6091d44e7a2756-005753fb1a"
:local_address => ""
:local_port    => 46309
:reason_phrase => "Forbidden"
:remote_ip     => "x.x.x.x"
:status        => 403
:status_line   => "HTTP/1.1 403 Forbidden\r\n"

help me please to solve this problem, it’s so important.

Are you using the private IP or the public IP? I believe ManageIQ tries to talk over the public IP in capablanca. @blomquisg?

thanks @Fryguy, I’m using public IP